👕 Products

Q1: What kind of children’s products do you offer?
A: We offer a wide range of children’s clothing and footwear, including jackets, T-shirts, pants, sneakers, sandals, and seasonal collections for boys and girls of all ages.

Q2: Are your products safe and comfortable for kids?
A: Absolutely. All our products are made with child-safe, skin-friendly materials and follow international quality and safety standards.

📦 Orders & Shipping

Q3: Do you ship internationally?
A: Yes, we ship worldwide. Delivery time and shipping costs may vary depending on the destination.

Q4: How long will my order take to arrive?
A: Orders are typically processed within 1–3 business days. Delivery usually takes:

  • 7–14 days for international standard shipping

  • 3–7 days for expedited delivery (if selected)

Q5: Can I track my order?
A: Yes. Once your order ships, we will send you a tracking number by email.

💳 Payment & Pricing

Q6: What payment methods do you accept?
A: We accept major credit cards, PayPal, and international bank transfers.

Q7: Are there any discounts for bulk or wholesale orders?
A: Yes. Please contact us at service@shunxiang.com for wholesale pricing or custom orders.

🔄 Returns & Exchanges

Q8: Can I return or exchange an item?
A: Yes. Unused items in original packaging can be returned or exchanged within 30 days of delivery. For details, please see our [Return Policy].

Q9: What should I do if I receive the wrong or defective item?
A: Please email us at service@shunxiang.com with your order number and photos within 48 hours of delivery, and we will assist you right away.

📞 Still Have Questions?

We’re here to help!
Email us at service@shunxiang.com or call us at +86 182 7080 34312.
Our support team will respond within 24 hours on business days.