At Shunxiang Import & Export Co., Ltd., we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website (www.shunxiang.com).

1. Information We Collect

We may collect the following types of information when you browse or interact with our website:

  • Personal Identifiable Information (PII): Name, email address, phone number, shipping/billing address
  • Order Information: Products purchased, payment method (processed via secure third-party gateway), order history
  • Device & Usage Information: IP address, browser type, device model, pages visited, and session time
  • Cookies & Tracking Data: To personalize content, remember preferences, and track user behavior

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide order confirmations and delivery updates
  • Improve our website experience and product offerings
  • Communicate promotions or updates (with your consent)
  • Comply with applicable laws (e.g., tax, customs, anti-fraud)

3. Cookies & Tracking Technologies

We use cookies to:

  • Enable essential site functionality (login, cart, checkout)
  • Understand customer behavior through analytics tools (e.g., Google Analytics)
  • Offer personalized marketing (e.g., via Meta Pixel or email)

You may manage or disable cookies in your browser settings.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share limited data with trusted third-party services only to complete operations such as:

  • Payment gateways (e.g., PayPal, Stripe)
  • Shipping/logistics partners (e.g., DHL, EMS)
  • Marketing/email platforms (e.g., Mailchimp, Klaviyo)
  • Analytics providers (e.g., Google Analytics)

All third parties must agree to use your data solely for the agreed-upon purpose and maintain appropriate security.

5. Data Retention

We retain your personal data for as long as necessary to:

  • Complete your order and provide service
  • Comply with tax/legal regulations
  • Improve internal analytics and support customer experience

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction, deletion, or portability of your data
  • Opt out of marketing communications
  • Withdraw consent at any time

To exercise these rights, contact us at service@shunxiang.com.

7. Data Security

We use industry-standard encryption, HTTPS protocols, and secure third-party processors to protect your data. However, no system is 100% secure, and we recommend keeping your credentials confidential.

8. Children’s Privacy

We do not knowingly collect personal data from children under 16. If we become aware that we have unintentionally collected such information, we will delete it immediately.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

📞 Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

📧 Email: service@shunxiang.com
📞 Phone: +86 182 7080 34312
📍 Address: Room 208, Building 7, Commercial Pedestrian Street, Linhai Town, Sheyang County, Jiangsu, China