Shipping Policy
Thank you for shopping at Shunxiang Import & Export Co., Ltd. We are committed to delivering your orders in a fast, safe, and reliable manner. Please review our shipping terms below.
🌍 Shipping Regions
We ship worldwide, including but not limited to:
- North America (USA, Canada)
- Europe (UK, Germany, France, etc.)
- Southeast Asia, Australia, Middle East, and more
⚠ For remote or restricted regions, please contact us before placing an order.
⏱ Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- You will receive a shipping confirmation and tracking number once your order is dispatched.
🚚 Shipping Methods & Delivery Time
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard International | 7–14 business days |
| Expedited Express (EMS/DHL/UPS) | 3–7 business days |
| Bulk Order Logistics | 10–20 days (by sea/air cargo) |
Delivery times may vary based on location, customs clearance, and carrier service availability.
💵 Shipping Costs
- Free shipping on retail orders over $100 USD
- Shipping fees for smaller or bulk orders are calculated at checkout based on weight, destination, and shipping method
- For wholesale orders, please contact us for a shipping quote
📦 Order Tracking
You can track your package using the tracking number provided via email or in your account dashboard. Tracking becomes active within 1–2 days after dispatch.
🧾 Customs & Import Duties
- International orders may be subject to customs duties or taxes depending on your country’s regulations.
- Customers are responsible for any applicable import fees.
- We can assist with documentation if needed for customs clearance.
🚨 Lost / Delayed / Damaged Packages
- If your package is lost or significantly delayed, please contact us within 7 days of the estimated delivery date.
- If your item arrives damaged, please email photos + order number to service@shunxiang.com within 48 hours of receipt.
- We will work with the carrier to resolve the issue as quickly as possible.
📞 Need Help?
If you have any questions about shipping, please contact us:
📧 Email: service@shunxiang.com
📞 Phone: +86 182 7080 34312
📍 Address: Room 208, Building 7, Commercial Pedestrian Street, Linhai Town, Sheyang County, Jiangsu, China
